Privacy Policy

Last updated: September 2026

Introduction

This privacy policy explains how pine-jaguar collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit inquiry forms
• Email addresses for correspondence purposes
• Service preferences and selection information
• Any additional information you choose to provide in messages or consultations

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide consultations and assessments
• Deliver the services you have selected
• Communicate with you about your service arrangements
• Improve our services and website functionality

Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract when you engage our services
• Legitimate interests in responding to inquiries and operating our business
• Compliance with legal obligations where applicable
• Your consent where specifically requested

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in delivering services (monitoring centers, equipment suppliers)
• Emergency services when necessary to provide contracted monitoring services
• Legal authorities when required by law

All third parties with whom we share data are bound by confidentiality obligations.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry information from non-clients is retained for two years. Active client data is retained for the duration of service provision plus seven years for record-keeping purposes.

Your Rights

Under data protection law, you have rights including:

• The right to access personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data in certain circumstances
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, contact us using the information provided on our contact page.

Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to improve user experience. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at [email protected] or write to us at:

pine-jaguar
42 Redbrook Lane
Harrogate
North Yorkshire
HG1 3EQ
United Kingdom

Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.